Thank you for choosing Crafter Digital Designs. Your satisfaction is our priority, and we are committed to providing you with high-quality products and excellent customer service. Please review the following policy carefully before making a purchase.

1. Refund Policy for Digital Products

Due to the nature of digital products and the fact that they cannot be returned, we generally do not offer refunds once a

purchase is made. Please thoroughly review product details, specifications, and any available demos or previews before completing your purchase.

However, we understand exceptional circumstances may arise. Refund requests will be considered on a case-by-case basis under the following conditions:

Product Defects

If you encounter any technical issues or defects that render the digital product unusable, contact our customer support team within 7 days of purchase. We will investigate the issue promptly and provide either a replacement or a refund, at our discretion, if the issue is deemed to be caused by the product itself.

Unauthorized Purchases

If you believe an unauthorized purchase has been made using your account, notify us immediately. We will investigate thoroughly and may issue a refund if the purchase is found to be unauthorized.

2. Return and Refund Policy for Physical Products

We strive to ensure you are satisfied with all physical products purchased from us. If you are not completely happy with your purchase, the following conditions apply:

Return Eligibility

Physical products may be returned within 30 days of receipt, provided they are:

- In their original, unused condition.

- Accompanied by proof of purchase.

- In the original packaging, including all components, if applicable.

Non-Returnable Items

- The following items are not eligible for returns:

- Opened consumable items (e.g., sublimation paper, DTF transfers).

- Custom or personalized products (e.g., DTF Transfers, sublimation prints, party favors with specific names or designs).

- Craft kits that have been used or have missing components.

Defective or Damaged Products

If you receive a defective or damaged item, please contact our customer support team within 7 days of receipt. Provide photos of the damaged product and packaging. Upon verification, we will offer a replacement, store credit, or a refund, at our discretion.

Return Process

Contact our customer support team at [email protected] to initiate a return. We will provide instructions on how to return the product.

The customer is responsible for return shipping costs unless the item is defective or damaged.

3. General Guidelines

Refunds for physical products will be issued to the original payment method upon receipt and inspection of the returned item.

Digital product refunds are only issued under the conditions outlined in Section 1.

4. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. Our customer support team will be happy to assist you.

5. Changes to This Policy

We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.

Acknowledgment

By completing a purchase, you acknowledge that you have read, understood, and agreed to abide by the terms of this Return and Refund Policy.

Thank you for your understanding and cooperation. We appreciate your business!